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Sarum House Surgery
 Sarum House Surgery

Reception: (01432) 265422
Prescriptions (01432) 271736
Fax: (01432) 271 610
sarum.web@nhs.net
Thursday 14th June 2018 - We have a problem with our telephones this morning. The telephone provider has been informed and is working on the problem. Please accept our apologies for any inconvenience.

Each year the practice surveys patients to ask about he quality of services provided.  The last survey was undertaken in September 2013 and questionnaires were given to the first 300 patients who had an appointment in a given week.  The surveys were then analysed by an indpendent company, and the results were given to the practice in a summary report whch can be seen below: 

  

"Striving towards excellence" - Overall practice score

 

 

The complete results are included in the report which you can see below:

  

Improving Practice Questionnaire Report - September 2013

 

 

 

Results and action

The results showed that 85% of patient ratings were good, very good or excellent.  However, there were some specific areas for improvement highlighted and since then the practice has been working hard to improve these areas, in conjunction with the Patient Participation Group.  The specific areas that have beeen worked on are:  

 

 

You told us: 

You find it difficult to get through on the telephone

 

We have:

Made more appointments available for online booking

Prioritised telephone answering at peak times

 

  

You told us:

That conversations in reception could be overheard in the waiting room

 

We have:

Moved one of the telephones away from the front desk

Arranged for music to be played in the waiting rooms

 

 

You told us:

That the table in the porch for repeat prescriptions was too low. 

 

We have:

Installed a higher shelf to be used when completing the repeat prescriptions forms. 

 

Certificate of completion


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