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Sarum House Surgery
 Sarum House Surgery

Reception: (01432) 265422
Prescriptions (01432) 271736
Fax: (01432) 271 610
Thursday 14th June 2018 - We have a problem with our telephones this morning. The telephone provider has been informed and is working on the problem. Please accept our apologies for any inconvenience.

Care Navigation

Sometimes, the GP isn’t really the best person to see. Patients could be seen and treated quicker by a nurse or a physiotherapist for example and in some cases, the GP practice might not be the right place at all for the query. That's where 'active signposting' or care navigation as we call it comes in.

Care navigators are receptionists and admin staff but through specialist training, they also possess additional skills and provide a crucial practice role in improving access to primary care. All of our reception staff have undergone training to be able to help patients to get to the right service faster and this is why you will be asked the reason for your appointment when you call. 



 Doctors’ Appointments 

We offer a range of appointments and ways to access a doctor.



Type of Appointment

How to book


The telephone is a very useful tool for sorting out some medical problems or queries. It is convenient for patients and can save a lot of doctor time. However, not all problems can be resolved over the phone and in some cases the doctor may still need to see you after discussing matters on the phone.


We have bookable telephone consultations to provide advice on medical matters every day. Your call will either be transferred directly to the doctor, or the receptionist will take your details so that the doctor can call you back. 


After 11am the on-call (duty) doctor is available to discuss urgent medical problems.

By telephone


In person



Appointments booked in advance with a named doctor

We know that patients appreciate knowing who they will be seeing and there are some appointments available to book up to 14 days in advance with a named doctor.  These appointments are available to book before the day and give flexibility for those patients who have non urgent problems. 

By telephone


In person




TELEPHONE ASSESSMENT appointments bookable on the day with a named doctor

For all requests for appointments on the day, the doctors have asked the reception team to find out some information about the reason for the appointment.  This allows the receptionist to ensure that a patient is given appropriate advice and, if necessary, booked in with the right clinician. 


 Patients will then receive a return call from a doctor or nurse practitioner to discuss their symptoms.  Many conditions can be dealt with on the telephone, but if the clinicians feels that the patient needs to be seen then they will be offered an appointment at the surgery on that day.


These appointments are bookable online and at the surgery from 8am each morning. 

By telephone


In person







Once all of the bookable appointments have been taken, we operate a triage system to ensure that all patients who have an urgent need are able to be seen.  Your name will be taken, and the duty doctor will give you a call to find our what is wrong and either:

  • arrange to see you towards the end of evening surgery
  • arrange an appointment over the next few days
  • Arrange for a prescription to be written for you to collect at a pharmacy.  

By telephone


Home Visits

Requests for home visits should usually be made before 11am.  Home visits are reserved for patients who are housebound or seriosuly unwell.  Your doctor will always encourage you to come to the surgery because:

  • It is where the best care can be provided
  • There is specialist equipment on site
  • Tests can be carried out and drugs issued if necessary.

In addition,  in the time it takes to see one person at home, your GP can see between two and four patients at the surgery.  Patients are therefore asked to work with the practice to only request home visits where absolutely necessary.  For this reason, when a home visit is requested, you will receive a return call from a doctor who will assess the urgency and agree whether a home visit is to be made. 


Please note, it is not possible to specify a particular doctor for a home visit.





The surgery is open from 8am and surgeries begin at 8.30am. Appointments are available throughout the day and we also offer appointments in an extended hours clinic from 7.30am-8.30am and after 6.30pm on some Mondays, Tuesdays, Wednesdays and Thursdays. Please see the online booking pages, or ask a receptionist, for details. 


In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment in the evenings and weekends.   This may be with a different GP, nurse or location than you are used to.  These appointments are pre-bookable by contacting the surgery during our opening times – please ask for an extended access appointment.

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