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Sarum House Surgery
 Sarum House Surgery

Reception: (01432) 265422
Prescriptions (01432) 271736
Fax: (01432) 271 610
sarum.web@nhs.net

Friends and Family test results

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Month

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely unlikely

Don’t know

Jan 2015

10

0

1

0

0

0

Feb 2015

5

2

0

0

0

0

Mar 2015

2

1

0

0

0

0

Apr 2015

4

0

0

0

0

0

May 2015

53

2

0

2

3

0

Jun 2015

37

4

0

2

3

0

Jul 2015

25

3

1

0

3

0

Aug 2015

17

4

0

0

1

0

Sept 2015

20

4

0

2

1

0

Oct 2015

33

6

0

2

2

0

Nov 2015

44

4

1

2

2

0

Dec 2015

32

4

1

0

2

0

Total 282 34 4 10 16 0

 

Some of the comments from patients when asked to tell us the reason for selecting their statement included:

‘We have always received efficient and helpful treatment and advice’. January 2015


‘Very much helpful staff, nurses and doctors’. January 2015


‘Always able to get an appointment that suits me, same day too. Read with interest that some other practices that patients have to waits weeks for appointments, I never had a problem’. January 2015 

 

‘The service I have received from this practice has been excellent from first point of contact with the surgery to the overall care from medical staff up to and including referral to specialist treatment. I would recommend Sarum House practices to be taken up by all GP surgeries!’  February 2015


‘Both medical and admin staff are unfailingly polite and courteous. There is a dialogue between patient and nurse/doctor where the views of the patient are listened to and respected.’   February 2015


‘Because this was my child hood surgery and when I got married had to move surgeries because I was out of the area , since coming back to you it's been wonderful , I don't have to wait two weeks to get an appointment , the level of care and compassion I received when I was Ill last year and had trouble speaking , I will never forget , especially the young man that was on reception , he was so kind and patient, the surgery I find is very well run and organised , please don't change anything.’ February 2015

 

'Wonderfully helpful people whoa re good at putting information across.  Cheerful, efficient, succinct and yes, humourous too; a pleasure to visit. I normally leave feeling five years younger'. April 2015

 

Why not let us know what you think by clicking on the Friends and Family link above?


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