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Sarum House Surgery
 Sarum House Surgery

Reception: (01432) 265422
Prescriptions (01432) 271736
Fax: (01432) 271 610
sarum.web@nhs.net
Thursday 14th June 2018 - We have a problem with our telephones this morning. The telephone provider has been informed and is working on the problem. Please accept our apologies for any inconvenience.

Questions and Answers

Why are you asking people for their contact details?

A   We would like to be able to contact people occasionally to ask them questions about the surgery and how well we are doing to identify areas for improvement?

 

Q   Will my doctor see this information?

A    This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focussed.  If your doctor is responsible for making some of the change in the surgery they might see general feedback from patients.

 

Q   Will the questions you ask me be medical or personal?

A    We will only ask general questions about the practice, such as short questionnaires.

 

Q   Who else will be able to access my contact details?

A   Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.

 

Q   How often will you contact me?

A     Initially we will contact you  to confirm receipt of your request to be a member of the PPG and then with the rules of how we want the PPG to work.  Once the PPG is set up we will agree an acceptable level of contact with the group.

 

Q   What is a patient group/patient participation group?   

A    This is a group of volunteet patients who are involved in making sure the surgery provides the services its patients need.

 

Q   What if I no longer wish to be on the contact list or I leave the surgery?

A    We will ask you to let us know by email to sarum.patientgroup@nhs.net if you do not wish to receive further messages 

 


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