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Sarum House Surgery
 Sarum House Surgery

Reception: (01432) 265422
Prescriptions (01432) 271736
Fax: (01432) 271 610
Thursday 14th June 2018 - We have a problem with our telephones this morning. The telephone provider has been informed and is working on the problem. Please accept our apologies for any inconvenience.

Confidentiality - How we use your data

Sarum House has an absolute commitment to confidentiality and you can be sure that your private information will be secure and will only ever be used to inform 3rd parties with your consent.  For further information please see our separate page by clicking on the tab above.


We regularly update our staff training in all aspects of confidentiality. Our computer systems are secure and password protected.


We hope to keep all our patients informed and particularly ask for specific consent for some minor operations and also for childhood vaccinations where we ask for parental consent. 


There are leaflets available on most topics which you will be given or can ask for so that you are fully informed. 


Often the discussion you have with your medical practitioner will set out some therapeutic options so that you can exercise choice. This is often known as shared decision making and allows you to stay in control of your treatment.


Young people under 16 might wish to have a consultation without their parents, this can be undertaken sensitively and in some circumstances might be the most appropriate way to ensure good care.


Staff at Sarum House have training in safeguarding issues of both children and vulnerable adults and we would involve other agencies as necessary.


Information Governance

The practice has an Information Governance Policy and information on how we use your records can be found in our leaflet. 



There is a policy of offering a chaperone for certain examinations which you can request. Our staff receive training in this role


Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from the practice manager. A leaflet which explains the Freedom of Information Act is available here



The practice now uses Docmail to process some correspondence to patients. Docmail do not do anything with patient information other than print off and post correspondence for us.  The process is compeltely automated.  No patient data is held by the company or passed to anyone else, and all Information and Data Protection regulations are upheld.  All patients' rights are fully protected.

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